Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. What is Velocity Vibes?

Velocity Vibes is your go-to online store for high-quality, trendy, and practical products delivered straight to your door.

Shipping & Delivery

2. How long does shipping take?

  • UK Shipping: 5–14 days

  • International Shipping: 14–29 days

Please note that shipping times may vary based on customs processing and local delivery conditions.

3. Do you provide tracking information?

Yes. Tracking information is uploaded as soon as possible after your order has been processed and shipped.

4. Where can I check my tracking information?

You can track your order directly on our “Track Your Order” page on our website.

5. Why isn’t my tracking number working yet?

Tracking numbers may take 1–3 business days to update after shipment. This is normal and depends on the logistics provider.

Returns & Refunds

6. What is your return policy?

We accept returns within 30 days after delivery.

7. How do I start a return?

Simply contact our support team with your order number and reason for return. We’ll guide you through the process.

8. Are return shipping costs covered?

Return shipping costs are typically the responsibility of the customer unless the item arrived damaged or incorrect.

9. When will I receive my refund?

Once your return is received and inspected, refunds are usually processed within 5–10 business days.

Orders & Payments

10. Can I change or cancel my order?

Changes or cancellations must be requested within 12 hours of placing the order. After processing, orders cannot be modified.

11. What payment methods do you accept?

We accept major credit/debit cards, PayPal, and other secure payment options (depending on your region).

12. I entered the wrong address. What should I do?

Contact us immediately. If the order hasn’t been processed yet, we can update the address. If it has shipped, we cannot make changes.

Products

13. Are your products quality-checked?

Yes. Every item goes through quality inspection before shipment.

14. Will my items arrive together?

Sometimes items ship separately depending on warehouse availability. Don’t worry — all remaining items will arrive shortly after.

Support

15. How can I reach customer service?

You can contact our support team through our Contact Us page. We typically respond within 24–48 hours.